Genie, for every shift, every shopper

Genie is Tote's AI, built natively into the work. It helps your associates and engages your customers.

Now available

HQ Genie AI

Genie lets you have a conversation with your data. Ask, and the answer is there. Schedule it, and answers come to you.

Sales for the last ten days, the status of a card refund, top SKUs last month. Ask in plain language, no filters, no report hunting.

A morning sales brief, an hourly terminal health check, a watch on large refunds. Genie runs the checks and reports back without being asked.

Chats are private by default. Share one and a colleague picks up the investigation right where it stands.

Ask out loud and talk it through. Voice makes the back and forth as fast as thinking it.

Genie automates support and guides associates in real time. Less training, lower costs, more sales, even with high turnover.

Genie handles password resets, troubleshooting, and how-to questions instantly. Resolution drops from hours to seconds.

Associates get answers to policies and procedures by voice or chat. Genie detects the language and responds in it.

When it needs to, Genie opens a ServiceNow ticket with full context and screenshots for faster resolution.

Real-time recommendations from cart contents and purchase patterns turn every interaction into a revenue opportunity.

Genie engages customers across the whole visit, building loyalty and growing baskets with personalized help.

QR code or NFC tap at fuel pumps opens AI assistant with personalized offers. Customers can add items to cart before entering the store.

Genie suggests complementary products and points customers to them. Loyalty sign-up runs on the customer's own phone for privacy and instant rewards.

Associates pull up a customer's cart from self-checkout for age verification or help. No rescanning.

One Genie shows up for associates, for customers, and across every surface in the store. Here's what's under it.

Genie runs on a range of LLMs and custom SLMs. Bring a state-of-the-art model, bring your own, or run the one tuned for fuel and convenience.

Genie routes each query on cost, quality, and speed. The right model for the job, every time, even at high volume.

Genie speaks in your voice, from forecourt messaging to in-store help. Your brand, not a generic assistant.

Built-in guardrails, data separation, masking, content filtering, and bias detection, designed for retail.

See what Genie does for your associates and your customers. Reach out for a demo built around your operations.