Customer experience: one customer, one cart.

One session from the pump to checkout. The customer scans at the dispenser, the cart follows them into the store, and loyalty and offers are built into the transaction.

Kitchen worker assembling sandwiches near a screen displaying food orders and delivery details.

Pump to store

The visit starts at the pump

Tote starts the customer session at the fuel dispenser. Offers, the cart and loyalty follow the customer into the store, turning a fuel stop into a store visit.

Engage at the Pump

A scan at the dispenser opens the store on their phone. Customers ask what's on sale and get personalized suggestions while they fuel.

Carts Merge at the Register

The associate scans the in-store items, then pulls up the mobile cart with a QR scan or NFC tap. The carts merge instantly, loyalty member or anonymous. No rescanning.

Same Cart at Self-Checkout

The unified cart extends to self-checkout too. An age-restricted item prompts associate assistance, and the associate picks up the transaction on their POS without starting over.

LOYALTY

Sign-up is part of checkout

Tote runs loyalty enrollment, rewards and cross-sell inside the transaction. Customers sign up from their own phones while items are rung up, and anonymous visits become customers you can count.

Sign-Up From Their Own Phone

While items are rung up, the customer-facing screen offers enrollment. A QR scan or phone tap, and the customer signs up on their own device. No personal info spoken aloud or typed on a public screen.

Rewards Trigger Right Away

Tote syncs live with your existing loyalty program. The new member discount applies to the transaction in progress, not the next visit.

Cross-sell in the Flow

As items scan, Tote's AI suggests the right add-on at the right moment, like a large pizza tied to the new member discount.

AI at every step of the visit

Consumer AI works the whole journey. It knows the store, the cart and the customer, and it acts at the moment each one matters.

At the pump

Recommendations and offers during the fueling window, matched to the customer and the store.

In the app

Personalized engagement between visits. Offers that reflect what the customer actually buys.

At checkout

Prompts and cross-sell at the register or self-checkout, timed to the transaction.

And what's next is bigger than what's now.

The agent that suggests the add-on today starts doing the shopping tomorrow. What's available now is the floor, not the ceiling.

Agentic commerce in physical retail.

Google, Mastercard, OpenAI and Shopify are building toward a future where the consumer's AI transacts with the retailer's AI. Physical retail isn't in that conversation yet. The brands that move first will define it.

The window is open. It won't stay that way.

See the whole visit in one session.

From the scan at the pump to the receipt on their phone. We'll walk you through it in your stores.